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Title Business Support Officer
Ref HE/4790
Directorate Operations
Preferred Location The Cube Birmingham
Salary £23,893 - £25,087
Number of Positions 1
Working Pattern Full Time
Closing Date 22 Oct 2017

About Us

Highways England is the new government owned company responsible for driving forward our motorways and major A roads. This includes; modernising and maintaining the highways, running the network and keeping traffic moving. Over recent years, investment in our highways has increased. This has led to advances in technology, such as smart motorways; enabling traffic to flow better. However, even more is yet to be done.


Certainty of funding and greater flexibility will enable us to become a better business. In our first 5 years alone, we’ll invest £11 billion in motorways and A roads – boosting capacity, tackling congestion and improving safety. At the same time, we’ll improve how we work. That means we will be able to; plan roadworks better to minimise disruption; clear incidents more quickly; and save more than £1 billion by working more efficiently.


For further information on Highways England, please visit our website:

Job Description

The role

We currently have an opportunity for a permanent Executive Assistant to join Highways England in the Birmingham offices. The purpose of this role is to provide flexible business support to directors in delivering business objectives. You will be primarily responsible for monitoring and managing email and diary appointments, official visits, providing briefing material and take minutes at meetings as required.

Day to day

  • Act as first point of contact for the Executive Director and manage their electronic communications, mail and incoming calls; prioritising and distributing these, drafting responses where appropriate and ensuring that appropriate, timely, follow up action is taken
  • Build strong working relationships with colleagues across Highways England and externally
  • Deliver packages of work on behalf of the Executive Director, preparing correspondence, presentations, documents and data analyses
  • Arrange meetings for which the Executive Director has responsibility, ensuring that consideration is given to the most effective and efficient use of time and cost
  • Attend meetings and produce accurate records as required
  • Develop and maintain the Executive Director’s filing system

About you

  • Experience in a personal secretary role
  • Experience of dealing with senior level personnel – both internal and external
  • Ability to work in a complex and fast paced environment
  • Good skills in relevant office software, such as Microsoft office word and excel
  • Strong interpersonal skills in dealing with all levels of management and different cultures
  • Ability to handle department and Company sensitive information with discretion to ensure confidentiality


So we can really get to know you and what you can offer please include a CV with your application.

You’re also encouraged to include a covering note explaining how you're a great match for us: so please tell us how your skills, experience and qualifications meet both the role, and Highways England, requirements.

We’re expecting this role to be popular, so we may need to close the advert early if response is strong so to avoid disappointment, please apply as soon as possible.

All applicants must provide their right to work documentation at interview stage, such as a valid passport.

Help keep England moving. We look forward to hearing from you.

For a full list of our vacancies please apply at

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