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Title Contract & Performance Manager
Ref HE/4722
Directorate Operations
Preferred Location Leeds Lateral
Salary £40,188 - £44,208
Number of Positions 2
Working Pattern Full Time
Closing Date 24 Oct 2017

About Us

We are responsible for operating, maintaining and improving England’s motorways and major A roads. Consider that a third of all traffic, two thirds of heavy goods vehicles, and 98% of UK businesses rely on them, and you can see why our roads, and what we do, matters so much.

It’s an exciting time to begin a career with Highways England as we invest £11 billion in our motorways and A Roads boosting capacity, tackling congestion and improving safety which why we’re so grateful to our 4,500 employees around the country. When you work with us, you're helping to connect communities, sustain business and support the economy.

Job Description

The role

We are looking to recruit two Contract and Performance Managers to join our team in Leeds. You will be responsible for managing contracts, delivering audits and analysing performance to contribute to a best practice and value for money service.

Day to day

  • Manage the governance of specific allocated contracts (including from a commercial perspective) monitoring the performance of the contract to deliver value for money.
  • Close out final accounts for schemes and lump sum activities at a scheme and contract level to ensure that all activity on the contract is actioned.
  • Manage compensation events in accordance with contractual and corporate requirements to ensure risk is identified and allocated effectively.
  • Build and maintain relationships both internally and with suppliers to drive improvements and deliver required performance.
  • Carry out supplier audits, ensuring a consistent approach to supplier management and working to achieve best practice.
  • Analyse performance data and identify variances, also producing monthly performance reports to challenge underperformance and share effective practice.
  • Assess, validate, and maintain approach to measuring performance of suppliers to create efficiencies and to deliver the prioritised programme of works
  • Identify contractual risks and implement changes where required, maintaining the risk register and using learning to undertake effective contingency planning.

About you

  • Experience of working on Highways England service based maintenance or construction contracts, typically in the highways sector
  • Experience of dealing with contractual issues such as compensation events and disputes
  • A Quality Management qualification (e.g. Lead Auditor) or relevant experience of carrying out or overseeing the auditing of contracts
  • High level of communication skills to advice, influence, and negotiate
  • In depth understanding and knowledge of the contracts
  • Understanding of the Highways England Supplier Performance Frameworks


All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport.

Please note that Highways England reserve the right to close the advert before the advertised closing date should a sufficient response have been received. Therefore, please complete your application as soon as possible to avoid disappointment.

For a full list of our vacancies please apply at

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