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Title RCC Operator
Ref HE/3641
Directorate Operations
Preferred Location South Mimms
Salary £25,686 salary includes 20% shift allowance and retention payment £1500
Number of Positions 6
Working Pattern Full Time
Closing Date 05 Aug 2017

About Us

We are responsible for operating, maintaining and improving England’s motorways and major A roads. Consider that a third of all traffic, two thirds of heavy goods vehicles, and 98% of UK businesses rely on them, and you can see why our roads, and what we do, matters so much.

It’s why we’re so grateful to our c 4,500 employees around the country. When you work with us, you're helping to connect communities, sustain business and support the economy. And with responsibility for major projects, working here is also a great move for your career.

Job Description

The Role:

Highways England is recruiting for Regional Control Centre Operators to be based at the RCC in South Mimms to help deliver a customer focused service through effective management of our strategic road network, by dealing  with internal and external customers who are involved or impacted by incidents in an efficient and professional manner.

We require highly motivated individuals, able to work under pressure and respond quickly to incidents and coordinate communications between colleagues, partners and stakeholders and provide accurate and timely information, taking appropriate action to deal with any incident that impacts the flow of traffic

This exciting role is 24/7 on a shift rotation basis.

Successful applicants will start on a salary of £24,477. Following completion of probation (9 months) the salary will increase to £25,686 (These salaries include the 20% shift allowance and £1,500 retention allowance).

Position comes with a  competitive benefits package:

Holiday Entitlement  of 185 hours + 8 Privilege days; which rises with each year of service

A competitive pension scheme.

Full uniform will also be provided with a tax allowance.

Overtime at 1.5x rate – where available.

Day to Day:

  • Take personal responsibility for the safety of yourself and others by reporting and acting on any potentially unsafe activities or conditions.
  • Provide a professional frontline service to external and internal customers by managing accurate and timely information and communicating with colleagues, partners, stakeholders and customers using a wide range of technologies including radio, telephone and written communications.
  • Using all appropriate technology to manage incidents on the strategic road network including CCTV, setting and managing the correct Highways England signs and signals.
  • Coordinate effective, safe and timely activities with on-road crews, partners and stakeholders to resolve incidents, open lanes and minimise congestion.
  • Communicate with fire, ambulance and police.
  • Liaise with other parties to assist vehicle recovery.

About you:

  • Working effectively with others as part of a team delivering an efficient customer service.
  • Able to accurately capture record and relay complex information using appropriate technology.
  • Experience of working within a Customer Service environment.
  • Proficient IT skills – good typing ability, with experience in using email, Word and Excel.
  • Excellent communication skills.
  • Calm - able to deal with critical incidents in an effective manner
  • Ability to dynamically prioritise

This is a safety-critical role and applicants must live within one hour's commuting distance from the vacancy location


Stage 1: Application - CV and Cover Letter

We look forward to hearing from you. So we can really get to know you; and understand what you can offer us, please include a CV with your application.

Please also include a covering note explaining how you're a great match for us: tell us how your skills, experience and qualifications meet the role, and Highways England’s requirements.

Stage 2:Interview

This will include a role play and a competency based interview, which will be held in the East RCC. St Albans Road, South Mimms, Hertfordshire, EN6 3NP in mid-late July.
And to avoid disappointment, please apply as soon as possible. We’re expecting this role to be popular, so we may need to close the advert early if response is strong.

Help keep England moving

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